My order arrived, but something is missing. What do I do?
Whoops. Our mistake!
If you ordered hay, please check along the sides of the box. We pack smaller items in the hay to save on shipping.
To report a missing item in your order, please send an email to the Customer Service Desk at firstname.lastname@example.org within 30 days of placing your order. Emails are typically answered within 1 business day (excluding weekends and holidays).
You can also call 855-981-8080 If we are not able to answer the phone, please leave a voicemail and we'll get back to you ASAP.