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100% Satisfaction Guarantee

We have a 100% satisfaction guarantee, so if your pet doesn't like what you ordered, we're happy to send you a replacement of the same kind or different (must be equivalent value) or give you a store credit. when reported within 30 days of receipt. 

With that said, we do provide store credits or replacements on boxes of which the quality is not acceptable and where we have made a mistake. We just ask that you provide photos and work with us. 

Please ensure you report all issues with your order (i.e. missing items, delivery issues, product concerns) within 30 days. 

We reserve the right to limit refunds, store credits, and replacements. In very few extenuating circumstances, we may agree to a return more than 30 days after purchase: if you want to return something outside of 30 days, you the customer will have to pay return shipping.

For assistance, please contact Customer Service.

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