UPS/USPS: My package was lost or damaged during transit. What do I do?
Sorry for the inconvenience. We know this can be frustrating.
To report a damaged or lost package, please send an email along with photos showing the damage to the Customer Service Desk at firstname.lastname@example.org within 30 days of placing your order. Emails are typically answered within 1 business day (excluding weekends and holidays).
You can also call 855-981-8080. If we are not able to answer the phone, please leave a voicemail and we'll get back to you ASAP.