UK Shipping Policy

WE OFFER THE FASTEST SHIPPING!

Shipping information:

Most orders arrive in 1.9 business days; however, transit times are general guidelines. There may be some exceptions due to weather, customer location, etc.
We use DPD to ship our products.
We need your physical/street address to ship your orders. DPD does not deliver to post office boxes.
All orders over £20 SHIP FREE.
Orders under £20 ship at £2.99 flat rate—a great deal!
Most orders are shipped from our warehouses the same day.
- If your order is received before 4 pm GMT, it will most likely be handed off to DPD and shipped out that same day.
- If your order is received after 4 pm GMT, it will most likely go out the following business day
Orders placed on Saturday or Sunday will not be processed and shipped until Monday.
We ship from our warehouse in Polbeth, to give you the fastest service and the freshest products.

How do I track my order?

You have 2 options:

When your order ships, we email you a tracking number. You can click on that number and it will take you to the DPD tracking website.
- DPD offers a free service that allows you to control your shipments and give delivery instructions. It also notifies you when packages are delivered. You can sign up here: https://www.dpdlocal-online.co.uk/account/register
- You can quickly track your parcel in by clicking the ‘Track Your Parcel’ button in the top right of DPD website header, and entering your DPD reference number.
Log into your account and you should be able to see your order status.
- Unfulfilled means you have placed your order and payment has been received, but the warehouse has not packed and shipped your order.
- Fulfilled means the warehouse has packed and shipped your order. A DPD tracking number is listed.

What if I don’t receive my package?

We’re so sorry for the inconvenience! Please email our Customer Service Support Desk at customersupport@smallpetselect.com, we will reply within 24 hours and work to solve the problem.

Please contact your apartment complex office or check with your neighbors as DPD will sometimes leave with them.

What do I do if my package was damaged in transit?

We’re so sorry for the inconvenience! Please email our Customer Service Support Desk at customersupport@smallpetselect.com, we will reply within 24 hours and work to solve the problem.

Please take pictures of the damage and send them with your email request

If I do not live in the UK, how do I place an international order?

If you are interested, please email our Customer Service Support Desk at customersupport@smallpetselect.com with the following information so we can better assist you:

Physical street shipping address
List of products you would like to order

The primary reason is that hay, pellets, and pet food in general, are pretty heavy and do not work well for shipping long distances. The costs for shipping can be 3-4 X normal.

A Google search for 'mail forwarding' will yield a number of companies that you can pay to ship your products to them and then turn your order around and ship internationally.
Please Note: These options will all be expensive and will vary between different providers.

We cannot recommend any particular Freight Forwarder.

FYI, if there is an issue with the order on arrival we will gladly replace your products or give you a store credit, but we will not be responsible for any shipping/handling costs associated with it, including the cost of shipping from the freight forwarder to your international address. We will ship a replacement to your freight forwarder free of charge, as long as it is a United States address.

If I have a problem with my international order, what do I do?

Will my auto-ship order get free shipping?

Orders for auto-delivery will receive free shipping if the total purchase is over £30. If it is under this amount a flat rate shipping fee of £3.85 is charged. However, the fee is much less than the actual cost of shipping.